Windows 10 or 11
Find your architecture under Settings → System → About → System type.
Download unavailable
No reviewed artifact is published for this architecture.
Attended support
Remote help, with you in control.
Begin only when you have an active DCX request and recognize the technician assisting you. You approve the connection and can end it at any time.
- DCX will not ask you to disable endpoint protection.
- Share the one-time password only with your assigned technician.
- Unattended access requires separate written authorization.
Reviewed downloads
Choose your operating system and architecture.
Checking the current DCX download manifest…
Apple silicon or Intel Mac
Choose Apple menu → About This Mac. “Chip” means Apple silicon; “Processor” means Intel.
Download unavailable
No reviewed artifact is published for this architecture.
No button means no approved download.This page refuses missing, stale, malformed, absolute, or unverified manifest entries. Contact support@dcxllc.com instead of searching for a substitute.
Session steps
Three steps for an attended session.
Labels can change between RustDesk releases. Follow your technician’s live guidance if the approved client differs.
Windows
- 1
Download the exact reviewed Windows architecture above and compare its SHA-256.
- 2
Open the file. If Windows shows a publisher or security warning that does not match DCX guidance, stop.
- 3
Read the displayed ID and one-time password to your assigned technician, then approve the connection.
macOS
- 1
Download the reviewed Apple silicon or Intel package above and compare its SHA-256.
- 2
Open the package. Grant Screen Recording or Accessibility only while your DCX technician explains why it is needed.
- 3
Read the displayed ID and one-time password to your assigned technician, then approve the connection.
When finished
End the session visibly.
Close DCX Remote when the technician confirms work is complete. Do not enable permanent or unattended access for a Quick Support session.
Need help first?
Start with a support request.
If you do not have an active request, email support or use the support form before downloading anything.