Support-session tools for DCX clients across Northern Virginia, Maryland & Washington DC 800-988-9830 | support@dcxllc.com
DCX DirectConneX Managed IT Services
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Support Tools

Remote support session prep without the confusion.

Start a remote support session, open RustDesk, or reach the right DCX support path for users and teams across Northern Virginia, Maryland, and Washington DC.

Open Support Request Go to Hosting Hub
Session Options

Choose the right support path before the session starts.

Use the option your technician recommends, or open a support request to get started.

DCX Guided Remote Session

Use this path when a DCX technician has already contacted you and provided session-specific instructions.

  • +Best for active support calls already in progress
  • +Lets DCX choose the right tool for your system and issue
  • +Reduces missteps with the wrong download or portal
Email Support for Directions

RustDesk for Windows

RustDesk is a fast remote support option for Windows and gives DCX a simple way to connect when a session is needed.

  • +Quick setup for Windows support sessions
  • +Free remote access option for one-time support
  • +Best when your DCX technician is already guiding the session
Open RustDesk See RustDesk Steps

Mac Support Routing

Mac support sessions follow a separate DCX workflow tailored to your device and permissions.

  • +Use DCX support tools only
  • +Confirm version and permissions before the session begins
  • +Reach support first if you are unsure which workflow to follow
Request Mac Support
Before You Start

Make the session easier for both your team and DCX.

  • +Know whether the issue affects one user, a department, or the full office
  • +Have the affected device, portal, or Microsoft 365 account ready to describe
  • +Collect screenshots or error messages when possible
  • +Use the homepage support form if the session still needs to be scheduled
Open Support Request
RustDesk

How to start a Windows support session with DCX.

Follow these steps when a DCX technician asks you to use RustDesk.

1

Open RustDesk

Use the RustDesk button above to open the official RustDesk website.

2

Install or Launch

Open or install RustDesk on the Windows device that needs support.

3

Share Session Details

Provide your RustDesk ID to DCX and approve the connection only when you recognize the technician assisting you.