This page centralizes remote assistance downloads for clients and quick operational tools for technicians, so support sessions can start fast without digging through emails or bookmarks.
Clients can use this page as the default starting point for remote support sessions, while technicians can use it to route users into the right tool quickly.
Use this slot for the DCX white-label TeamViewer QuickSupport or Host module so clients can launch a branded remote session with minimal friction.
Fast built-in fallback for one-time Windows support sessions without installing a separate remote support package.
Use this slot for a macOS remote support package or alternate remote access client used by DCX.
Technicians can jump from downloads into active management tools without leaving the DCX ecosystem.
Clients can be directed to one page for every common support scenario, reducing friction at the start of a call.
Use these steps when a DCX technician asks you to open a Quick Assist session on a Windows computer.
Click the Windows Start button and type Quick Assist into the search bar.
Open Quick Assist, then choose the option to receive help when your DCX technician gives you a support code.
Enter the support code from DCX, review the request, and approve screen sharing or control only when you recognize the technician assisting you.